Health Discussion BoardHealth services organization management: the essentials presented in one day

1. Whole family care
   It is no longer effective to just a treat a person in isolation for a particular ailment. The
   individual’s family life should also be considered. Family practices, norms and values have a
   major effect on the health and well-being of individual family members. Thus, having
   information on such practices and values allows a health professional to offer the patient
   comprehensive care.
2. Outcome-based healthcare
   Healthcare systems are moving towards value-based care where compensation is not based on
   medication provided or surgeries conducted, but how well a patient’s health has been
   improved by the hospital. An outcome-based healthcare is at the core of this patient-centred
   care. In this new dispensation, healthcare facilities should focus on restoring a patient to full
   health rather than just solving particular problems in isolation of other problems that a patient
   might have.
3. Teamwork
   Effective provision of healthcare to patients is not an effort of one person. Various specialists
   collaborate to make it possible for a patient to regain their health. Nurses, physicians, and
   many other specialists work together to provide patients with effective and efficient
   comprehensive care. Such collaboration requires effective communication among the
   collaborating specialists.
4. Effective customer service

All businesses need effective customer care to succeed. However, in healthcare the customer
care is even more significant. The customers are also patients. So the customer service
provided, its urgency and accurate, has a large bearing on the health of the customer care’s
recipient.

5. Healthcare marketing
   Although often ignored, healthcare marketing is an important component of success in any
   organization that provides healthcare services. It involves creating and disseminating
   healthcare information customers. With renewed emphasis on value-based care, healthcare
   organizations should invest in referential marketing which proves that the facility offers high
   quality care.